Refund Policy

1. Eligibility Window

You may request a full refund within 24 hours of receiving the finished avatar. After that window we consider the order fulfilled and non‑refundable.

2. How to Request

E‑mail info@minime-games.com with:

• Order ID (PayPal transaction ID)
• Reason for refund

We will confirm receipt within 2 business days and—if approved—issue the refund within 7 business days to the original payment method.

3. Discretionary Refunds

If technical failures make the game unusable, or if the avatar quality is demonstrably defective, we may offer a replacement or partial refund even after 24 hours at our sole discretion.

4. Non‑Refundable Scenarios

• Requests made after gameplay has exceeded 30 minutes.
• Where the user refused to supply additional photos needed for a fix.
• Abuse of the refund system (more than two refunds in 12 months).

5. Chargebacks

Please contact us first. Unauthorised chargebacks may result in suspension of your MiniMe account.